Refund policy

Last updated: 10 August 2026

At Roots Copper, we want you to love your copper. Here's how returns, exchanges, and refunds work — in line with the Consumer Protection (E-Commerce) Rules, 2020.

Returns

We accept returns within 7 days of delivery on unused items in their original packaging. Copper naturally develops a patina with use — this is expected and not a defect, so items that have been used or show signs of wear are not eligible for return under this window.

To start a return, email hello@rootscopper.in with your order number and reason for return. We'll confirm the return address and next steps by email.

Damaged, Defective, or Wrong Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos. We will not refuse a return, refund, or replacement in these cases, as required under Indian consumer protection law — we'll arrange a replacement or full refund, including original shipping, at no cost to you.

Refunds

Once we receive and inspect your returned item, we'll confirm approval by email. Approved refunds are issued to your original payment method within 5–10 business days, in line with RBI refund-processing timelines.

Outside of our error (wrong, damaged, or defective item), original shipping charges are non-refundable.

Exchanges

Want a different piece instead? Let us know when you request your return and we'll arrange an exchange where stock allows.

Non-Returnable Items

Sale items and gift cards are final sale and not eligible for return, unless defective.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you're not satisfied with how your return or complaint has been handled, you may escalate to our Grievance Officer:

Hardik Bansal
Roots Copper India Private Limited
Email: hello@rootscopper.in
Phone: +91 6395 039 328

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt.

Questions

Reach us any time at hello@rootscopper.in.